• My battery does not seem to be charging. How long does it to take to charge my battery?

    Normally it takes two hours to charge the battery if you are not operating the system. If the battery does not seem to be charging, cycle the battery. In other words, discharge then recharge it again!

    • Unplug the laptop from the AC adapter and turn it on.
    • Let the computer run under battery power until the laptop turns off.
    • Remove the battery pack.
    • Using a soft cloth, wipe off the battery packs connectors and the AC adapter connectors.
    • Re-insert the battery pack.
    • Plug the computer into the AC adapter and check the wall outlet, making sure the connection is firm.
    • With the PC turned off, let the battery charge until the battery status light or icon glows green.
    • Unplug the AC adapter.
    • Remove the battery.
    • Wait 30 seconds and re-insert the battery.
    • Plug the AC adapter back in.
    • Let the battery recharge until the battery status light turns green or the icon displays 100%.
    • Now your battery should be fully charged.
    • Unplug the laptop from the AC wall outlet and turn it on.
  • Why will my computer not power on or complete the self test (No Power on Self Test)?
    • Check all the power cables to ensure that they are tightly secured into the computer system
    • Check the wall outlet to ensure that it has power
    • Check for any damage to the power ac adapter, cables or power connector on the computer
    • Remove and replace all components (wireless card, memory, hard drive or optical drive) on laptops securely and try re-booting the system. Instructions on how to do this can be found under "manuals" for your system on www.support.dell.com
    • Confirm that the AC adapter on the laptop has a green LED and does not flicker or go out when plugged into the system
    • Confirm that desktop unit has power, fans are spinning and there green diagnostics LEDs seen during the Power-On Self Test
  • Shipping
    1. When will my order ship?

      Orders placed by 2:00 PM CST on this website typically ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.lascomp.net account.
    2. Is there an option for same day shipping?

      At this time LasComp does not offer same day shipping.

      In most instances, orders placed 2:00 PM CST on this website will ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your  www.lascomp.net account.
    3. What does Next Day delivery and 2nd Day Delivery mean?

      Once your order has been placed with the carrier your unit will ship Next Day Air or 2nd Day Air rather than 5-7 day ground delivery. Note: air shipments are optional and cost extra.

      In most instances, orders placed by 2:00 PM CST on this website will be placed with the carrier the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.lascomp.net account
    4. Is a signature required on delivery of items?

      Yes.

      Customer signature is required on all deliveries!
  • Order Processing
    1. How long will it be before I receive my order?

      Once we receive your order, it will typically take 2-3 days to process. Please make sure your billing and shipping information is accurate and matches your credit card. From time to time we may need to contact you for additional information if descrepencies are indentified.
    2. Why haven't I received an email concerning my order?

      We batch process orders. Orders are released every morning pending verification. It could be a day or two before you get a confirmation email regarding your order. In the event we need to contact you, please remove any SPAM blocker as this may delay your order.
  • Tax and Other Related Fees
    1. Why is tax charged and how much tax will be assessed to my purchase?
      LasComp is required to collect and remit sales tax on all orders shipping to a Texas address.
    2. Do you accept tax exemptions and if so, how do I place an order to receive my exemption?

      No.

      We do not accept tax exemptions on our website.
  • About the Products
    1. What does "refurbished" mean?

      Refurbished: These systems are tested to ensure quality workmanship standards remain excellent. Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance.
    2. What are "Dell Hot Deals"?

      These are products in our inventory which have been discounted significantly. Items chosen as "Dell Hot Deals" are at DFS sole discretion and limited to stock on hand. Rain checks are not available.
    3. What comes with each system?

      Please refer to our What's in the Box tab included on each product detail listing page for complete information on what is included with each system.

      We are pleased to announce the new. This site has over 300 videos to help you out with software, hardware, RAID issues and lot's of how-to's! Please take some time to look at the videos to get a better understanding on your system. It will continue to grow each week. If your issue is not covered in the video, then please call Technical Support at 1-800-891-8595.
    4. Do manuals come with the computer?

      No.

      Manuals do not come in the box. Manuals can be found on Dell's support site www.support.dell.com.
    5. What disks or CDs come with DFS' systems?

      An operating system recovery/reinstallation disk (when operating system is indicated on the listing) will be included with the system. The recovery/reinstallation disk is not a Microsoft Retail Installation CD. An Owner's Manual for the system will be loaded as a .PDF file on the hard drive.
    6. Can I customize / upgrade the system I am interested in?

      To help keep our costs low, each system offered for sale is prepackaged and ready for shipment. We are not able to open the packaging to change systems configurations.

      For additional information on Dell accessories, please visit: http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&l=en&s=biz&cs=555
    7. The item I am looking at only says it has a DVD-ROM. Will I still be able to use regular CD's with it?

      Yes.

      However, our items that include a DVD-ROM drive or CDRW do not ship with software to play DVD movies or write to CDs.
    8. Does my system come with wireless capability?

      "YES" indicates that a wireless card is installed. Wireless details can be found on the configuration detail tab of each product listing.

      "NO" indicates that a wireless card IS NOT installed, however the ports are available to allow you to add wireless hardware.
    9. Does my purchase include software?*

      Yes, some trial software is included*.

      Every desktop and laptop purchased from www.lascomp.net is shipped with Corel® WordPerfect® 12, Corel® Quattro Pro® 12, Corel® PresentationsTM 12, McAfee® SecurityCenterTM and NetZero® Internet Services software.

      *The trial software listed above is shipped on CD-ROM's and NOT preloaded onto the system's hard drive. Trial software registration requires an active internet connection and computer network component installation. With the exception of Corel® WordPrefect® 12 all featured software have a trial period. Please click on the link below to learn more about the software product and trial period.

      Learn more about the software shipped with systems purchased from www.lascomp.net

      Other software packages may be available for purchase by clicking this link: http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&l=en&s=biz&cs=555
    10. Does an AC adapter come with the item I am viewing?

      Yes.

      An AC adapter ships with each laptop.
    11. Does a floppy drive come with each system shipped?

      No.

      Search for Dell spare parts at: http://accessories.us.dell.com/sna/genselector.aspx?c=us&cs=19&l=en&manufact=694&s=dhs&stype=2&~f=lg
    12. How often does LasComp add product to the website?

      New inventory is added as it becomes available, typically several times each week.
    13. Can you upgrade the RAM, hard drive, video card before shipping?

      No.

      All products are preconfigured and can not be modified.
    14. Will the item I am currently viewing allow me to access the internet?

      If the item indicates "56K" in the product listing description the unit is capable of connecting to the internet through a phone line. Please contact your ISP (Internet Service Provider) to find out what their requirements are to ensure system compatibility.
    15. When it is indicated, which version of Window XP is installed?

      Windows XP Professional. Service Pack upgrades are available at no cost when downloaded from the Microsoft, Inc. website.
    16. What does "No O/S" or "No operating system" mean?

      The operating system is the basic software that is necessary for your computer to function and to run programs that are installed. Units that do not include an Operating system will require one for basic functionality.

      Anti-virus, Anti-spyware, Microsoft Office, Word, Excel, DVD decoder software and other applications are not included with the Operating System.
  • About LasComp
    1. Do I have to register an account to place an order?

      Yes.

      You will need to create a user profile through the registration process to place an order. Credit card information will NOT be stored on your profile.
  • Can I buy in volume at a discount rate?

    Yes. We have a reseller program available to qualifying applicants. A minimum quantity and verifiable US billing and shipping are required. Other requirements may apply. Contact us for more information.

  • Is a signature required on deliveries?

    Yes. All orders purchased on DFSDirectSales.com require a signature upon receipt of the item.

  • Can I use my Dell Preferred Account (DPA) on www.lascomp.net ?

    No. Currently DFSDirectSales.com is unable to accept DPA cards or Dell Dollars as a form of payment. We accept Visa, MasterCard, American Express and PayPal. You may use your DPA card on www.delloutlet.com, which processes orders separately from DFSDirectsales.com.

  • Will my laptop come with wireless capabilities?

    "YES" indicates that a wireless card is installed. Wireless details can be found on the configuration detail tab of each product listing.

    "NO" indicates that a wireless card IS NOT installed, however the ports are available to allow you to add wireless hardware.